Job Information
Berry Global Help Desk Technician I; 2nd Shift in EVANSVILLE, Indiana
Overview
At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry-leading talent of 46,000 global employees across more than 265 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information and to join our growing team, visit the Careers page of ourwebsite (https://www.berryglobal.com/en/careers) ,or connect with us on LinkedIn (https://www.linkedin.com/company/berryglobal) or Twitter (https://twitter.com/BerryGlobalInc) .
Purpose : The Help Desk Technician I is responsible for providing technical support to Berry Global computer users.
This opportunity is available on 2nd shift
Responsibilities
Covers Help Desk phones as scheduled
Resolves Level 1 tickets in the Heat queue
Troubleshoot/resolve user problems
Setup and configure PCs, printers, monitors
AD password resets
AS/400 password resets
Creates Help Desk documentation in the IMS Reference Database
Other duties as required
Qualifications
0-3 Years experience on the Help Desk
Good Problem solving skills
CompTIA A+ certified
Posesses understanding of all PC hardware, Microsoft OS, and OS drivers
Ability to install and configure all Berry Global applications with little guidance
Understands concepts of Microsoft Networking architecture
Understands concepts of Microsoft server related functions such Active Directory and File Share Security
Good written and oral communications
Ability to work with all levels of management
Ability to travel to other Berry Global locations
Requires guidelines to complete job successfully
Majority of the decision making is done by a supervisor or manager
Reports directly Help Desk Supervisor
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. (https://careers-berryglobal.icims.com/jobs/19648/help-desk-technician-i---2nd-shift/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834445335)
Location US-IN-EVANSVILLE
Job ID 2023-19648
Position Type Regular Full-Time
Category Information Management Systems
Location : Address PO BOX 959